FAQ

DEAR PARENTS, AS REMINDER
Importance of Consistency

Please remember that consistency is key to your child’s progress. Regular attendance greatly benefits your child’s learning. If they learn something new today but miss the next class, in two weeks they may lose confidence in what they learned, and we might need to revisit previous steps. Consistent participation helps build their skills and confidence over time.

***CLASS CANCELLATION POLICY***

– Commitment to Weekly Classes: If you’re unable to commit to regular weekly classes, please consider allowing another family to take the spot. We can stay in touch weekly to arrange classes based on availability. 

– For families who can commit to weekly classes: We understand that sometimes cancellations are necessary. To help us manage our schedule and accommodate other families, please notify us as soon as you know you will not be able to attend your scheduled class.

– Notice Period: Please provide at least 24 hours’ notice.

– Late Cancellations: For cancellations made less than 24 hours before the class, a fee of 50% of the class price will be charged.

– No-Show Policy: If you do not show up for a class without prior notice, the full class price will be charged.

– Frequent Cancellations: While occasional cancellations are understandable, frequent cancellations may result in charges for missed classes. I may apply the same payment system as for kids under 3 y.o. to ensure fair scheduling for everyone.

– During summer and winter school breaks, I understand that schedules can be different, so there will be flexibility for missed classes during these periods

– Your consideration helps us offer extra classes to other families in need.

Thank you for your understanding and cooperation.

***ADDITIONAL CANCELLATION POLICY FOR FAMILIES WITH UNDER 3 YEARS OLD CHILDREN***

Based on my experience, families with children under 3 years old often need to cancel classes, as much as 50-75% of the time. To ensure that I can maintain availability for all families and manage my schedule effectively, I’ve implemented a revised payment system:

– Monthly Advance Payment: For families with young children, 50% of the class cost will need to be paid in advance at the first class of each month. This payment is non-refundable.

– Remaining Payment: The other 50% of the class cost will be paid after each class.

Thank you for your understanding and cooperation in helping me manage the schedule and offer the best service to all families.

The length of class will depend on a few things, age, abilities, and love of water. Approximately, for “Parent and me” classes 30 min. For kids 3-5 years old from 30-45-60 min. From 5+ years old 45-60 min. We will work together to find out what works the best in your case.

One time per week is a minimum. Two to three times per week is the best. The question is what the client is trying to get out of the swim class. Also, building muscle memory in the water is very important for development which means more often is better. Consistency is the key.

Everyone is different and there are a lot of different factors which determine how long it will take. Factors can be… age, water comfort, fear (if exists), already wrong learned habits, body build… Also, when you ask that question, what does learning to swim exactly mean to you? Learning to swim for someone can be, a survival skill. For other means, moving through the water with alternative techniques. And for someone else can be, knowing all 4 advanced strokes. And there are a lot of levels between. Also, I should see students in the water so I can see how comfortable they are, and what is their goals and after that, I can say approximately how long it will take. This definitely needs persistence and consistency. And as in addition for adults, it is not enough to just wish to learn how to swim, it needs to have a strong decision to learn! This means when you start you do not give up till you learn, whatever it takes.

You need to contact me by email or text. Because often I will be in the pool and will not be able to answer the phone calls. It is also good to have a written track of what we have communicated as a reminder for you and me. Also here is the link to the form you can fill out, and I will contact you back as soon as possible.

Ideally, for infants and toddlers, a pool water temperature should be between 87 and 90 degrees Fahrenheit.